ARVENTIS GLOBAL LTD is committed to providing customers in the EU with an excellent service experience, covering the entire process from product supply to after-sales support. This service policy is formulated in accordance with relevant EU laws and regulations, aiming to clarify our service standards and responsibilities and protect your rights.
1. Service Purpose
We adhere to the customer-centric concept and are committed to providing high-quality cloaks and scarves to EU consumers. From carefully selected raw materials to exquisite craftsmanship to thoughtful customer service, we strive to achieve perfection in every link to meet your pursuit of fashion and quality.
2. Product Compliance Service
Regulatory Compliance: We strictly abide by EU regulations on consumer product safety, environmental protection, etc., to ensure that all products sold in the EU market comply with relevant requirements such as the General Product Safety Directive. EU standards are fully considered from the design stage of the product, and product safety and reliability are guaranteed through measures such as material safety testing and production process monitoring.
CE certification: For products that require CE certification, we actively carry out certification work to ensure that the products meet the basic requirements of the EU coordination directives in terms of safety, health, and environmental protection, and affix the CE mark on the products so that you can buy with confidence.
III. Customer Service Support
Consulting Service: We provide you with a variety of consulting channels. You can send an email to [email protected] or leave a message on the pneumaflw.com website to inquire about product information, size recommendations, matching solutions, etc. Our customer service team will respond within 48 hours (working days) and provide you with professional answers.
Order Assistance: If you encounter problems during your order, such as payment failures, incorrect delivery address, etc., you can contact us at any time. We will assist you in solving the problem and ensure that the order is completed smoothly. For orders that have been placed, we will promptly feedback to you on the progress of order processing, including information such as product delivery and transportation status.
Language Support: Considering the diversity of languages in the EU region, our customer service team has multilingual communication capabilities and can serve you in common EU languages such as English, French, and German to eliminate language barriers and improve communication efficiency.
IV. Privacy Protection Service
Information Collection and Use: We only collect your personal information, such as name, contact information, delivery address, etc., within the necessary scope for order processing, product delivery and after-sales service. We strictly abide by the EU General Data Protection Regulation (GDPR) to ensure the security of your personal information and will not sell or share it with third parties unless you have expressly agreed or the laws and regulations have clear requirements.
Data Security Measures: We use advanced technical means, such as encrypted transmission and access control, to protect your personal information from being leaked, tampered with or lost. At the same time, we regularly evaluate and update the data security system to cope with the ever-changing cybersecurity threats.
V. Return and Dispute Resolution Service
Return and Exchange Policy: In accordance with the EU Consumer Rights Directive, you have the right to return the product within 14 days without reason. The returned product must be new, unused, undamaged and with all original packaging, labels and accessories intact. If the product is defective or does not match the description, you have the right to ask us to repair, replace or refund. The specific process is implemented in accordance with our return and exchange policy.
Dispute Resolution: If you have a dispute with us, you can first communicate with us via email [email protected], and we will actively negotiate a solution. If the negotiation fails, you can complain to the relevant EU consumer protection agency. We will cooperate with the agency's investigation and mediation work and properly handle the dispute in accordance with relevant EU regulations.
VI. Service Supervision and Feedback
We value your opinions and suggestions. If you have any comments or suggestions for improvement on our services, please feel free to give us feedback via email [email protected]. We will regularly evaluate and improve the quality of our services and continuously improve our service level to meet your growing needs. At the same time, we accept the supervision of relevant EU regulatory agencies to ensure that our service behaviors are legal and compliant.
This service policy is effective from the date of publication. If there is any update, it will be announced on the pneumaflw.com website in a timely manner. Please stay tuned.
ARVENTIS GLOBAL LTD