Welcome to ARVENTIS GLOBAL LTD's capes and scarves. We are committed to providing consumers in the EU with a quality shopping experience. The following is our return and exchange policy that strictly complies with EU regulations.
I. Return rights and deadlines
General return rights: According to the EU Consumer Rights Directive, you have a 14-day right to return products without reason after purchasing our products. This period starts from the date you receive the goods. For example, if you sign for the goods on January 1, you can initiate a return application on January 14 at the latest.
Return start time: The return period starts from the date you or your designated non-carrier third party actually receives the goods. If you entrust someone else to collect the goods on your behalf, the date of collection is the date you receive the goods.
II. Return conditions
Product status: The returned goods must be kept new, unused, undamaged, and all original packaging, labels and accessories are intact. For example, the cape you return should have no signs of wear or stains, the tag of the scarf should be intact, and the packaging box should remain in its original state.
Special product restrictions: Due to their characteristics or hygiene reasons, some products cannot be returned once they are opened, such as scarf care products with special materials in sealed packaging. Such products will be clearly indicated on the product details page.
III. Return process
Initiate an application: Please contact us by sending an email to [email protected] within the return period to inform us of your return intention and provide the order number, purchase information and reason for return.
Get the return address: After we receive your return application, we will reply to your email within 48 hours and provide you with a return address and relevant return instructions within the EU.
Return the product: You need to bear the return shipping cost and send the product back to the designated address. It is recommended that you choose a traceable logistics method and keep the logistics voucher to check the transportation status of the product and as a proof of return.
IV. Refund Processing
Refund Time: After receiving your returned product and confirming that it meets the return conditions, we will process the refund as soon as possible, and generally complete the refund within 14 working days. The refund will be returned to the account you used when paying, such as a bank card, credit card or third-party payment account.
Refund Amount: You will receive a full refund, including the product price and the original order shipping fee you paid. However, if you choose additional fees for special services such as expedited delivery, these fees may not be refunded.
V. Exchange Policy
Apply for Exchange: If you want to change the style, color or size of the product, you can submit an exchange application to us by email at [email protected] within 14 days after receiving the product, and you must also provide the order number and relevant product information.
Exchange Process: After we receive the application, we will arrange the exchange for you. If there is stock, we will send you the replacement product as soon as possible, and you need to send the original product back. If the original product is out of stock, we will negotiate a solution with you, such as a refund or waiting for restocking.
VI. Product defects or discrepancies with descriptions
Handling method: If the product you received is defective, damaged or does not match the product description, you have the right to ask us to repair, replace or refund. Please inform us by email at [email protected] within a reasonable time after discovering the problem (generally recommended not to exceed 14 working days), and provide relevant photos or videos as evidence.
VII. Notes
Personal data protection: During the return and exchange process, we will strictly protect the security of your personal information and only use and process your information to the necessary scope to complete the return and exchange process.
Policy changes: We may update this return and exchange policy based on adjustments to EU regulations or actual business conditions. The updated policy will be published on the pneumaflw.com website and you can check it at any time. If the policy change involves major rights and interests adjustments, we will notify you by email or other means.
If you have any questions or need further help, please feel free to contact our customer service team at [email protected]. We will do our best to serve you and ensure that your shopping at ARVENTIS GLOBAL LTD is a pleasant and worry-free experience.
ARVENTIS GLOBAL LTD