Thank you for choosing ARVENTIS GLOBAL LTD's capes and scarves. In order to give you a clear understanding of the transportation-related matters of the goods, we have formulated the following transportation policy, covering the scope, method, cost, time and other contents of transportation, to provide a guarantee for your shopping experience.
1. Transportation scope
Our current transportation services cover many regions around the world. For EU member states, we provide regular transportation services; for countries and regions outside the EU, we will provide transportation services according to specific circumstances, and some remote areas may require additional negotiated transportation arrangements.
2. Carrier selection
To ensure the safety and timely delivery of goods, we will select reputable international and regional logistics carriers such as DHL, UPS, FedEx, etc. based on factors such as the transportation destination and product characteristics. These carriers have rich experience and a complete service network in the field of logistics and transportation, and can provide reliable guarantees for the transportation of your goods.
3. Freight calculation
EU region: The freight is calculated based on factors such as the weight, volume and transportation distance of the goods. The freight amount will be clearly displayed when you place an order.
The specific cost is generated in real time on the order settlement page, and you can check it before placing an order.
4. Delivery time
EU region: After the order is confirmed and the payment is successful, we will complete the product outbound processing within 5-7 working days. Under normal transportation conditions, the delivery time is generally 20-40 working days.
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5. Transportation tracking
When your order is shipped, we will send you logistics tracking information by email, including the tracking number and the carrier query link. You can use the tracking number to check the transportation status of the goods in real time on the carrier's official website to understand the current location of the goods and the estimated delivery time.
6. Customs and taxes
Intra-EU transportation: According to relevant EU regulations, there is no need to pay customs duties for the transportation of goods between EU member states, but value-added tax (VAT) may be involved. The specific taxes will be calculated based on the price of the goods and the local tax rate, and will be collected together when the order is settled.
Transportation outside the EU: The goods may need to undergo customs inspection during transportation, and the import duties, taxes, etc. generated will be borne by you. These fees are not charged by us, and the specific amount can be consulted by the local customs department.
7. Special Cases
Delayed delivery: If the delivery of goods is delayed due to the carrier, we will actively communicate with the carrier to assist you in inquiring the cause of the delay and urge the delivery as soon as possible.
Lost or damaged goods: If the goods are lost or damaged during transportation, please check and refuse to accept the goods (if damaged) when you receive them, and contact us by email at [email protected]. We will negotiate with the carrier according to the actual situation and arrange for you to resend the goods or refund.
Wrong address: If the goods cannot be delivered or the delivery is delayed due to the wrong delivery address you provided, we will not bear the relevant responsibility. Therefore, please carefully check the delivery address information when placing an order to ensure that it is accurate. If you need to change the address, please contact us by email before the goods are shipped. If the goods have been shipped, you may not be able to change the address or you will have to bear additional fees.
8. Contact us
If you have any questions or need help with the transportation policy, you can contact us at any time by email at [email protected], and we will answer you as soon as possible.
This shipping policy may be adjusted according to actual conditions. The updated policy will be published on the pneumaflw.com website, please pay attention.
ARVENTIS GLOBAL LTD